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Unified Communications displays available connections options making business communication very functional no matter where you are.

A LOCAL COMPANY YOU CAN TRUST  

    AT PRICES YOU   

     CAN AFFORD     

Affordable, Reliable, Custom Communication Solutions WHEN,

WHERE and HOW you need them. 

About Us:
Platinum Communications Solutions was formed in 2016 by David Fortriede with the goal of assisting businesses to improve the way they communicate with their customers. While still located in Tyler, Texas, Platinum serves growing businesses from coast to coast.
Every business needs technological solutions that help improve their communications while driving productivity across the enterprise. They also want a reliable, high-quality, affordable Business Phone System that simply works. And, with business in a constant state of change, you need a solution that’s both easy to learn and easy to use.
Today, transforming your phone system is simple and cost-effective, regardless of your business size—whether you have one, five or five hundred employees. Our platform adapts and adjusts to your needs, seamlessly, working just as you need it to so, you can focus on your business and not your communications system.
Platinum Communication Solutions can assist in maximizing efficiencies while reducing costs which produce an excited, motivated workgroup with a very positive bottom line.
Our entire staff is dedicated to assisting you and your staff to enjoy what you do while being productive and profitable. We look forward to working with you!

Grandstream Phones

  • Attended Transfer

  • Auto Attendant Answering

  • Automatic Call Distribution (ACD)

  • SMS Messaging ( Premium Feature)

  • Chat Messaging 

  • Busy Call Forwarding

  • Call Forwarding

  • Call Hold

  • Call Park

  • Call Queue

  • Call Recording

  • Call Routing Time Frames

  • Call Waiting Indicator

  • Caller ID

  • Caller ID Blocking

  • Caller ID Routing

  • Direct Inward Dialing (DID)

  • Direct Inward System Access (DISA)

  • Directed Call Pickup

  • Disable Outbound Dialing

  • Do Not Disturb

  • Find Me (Digital Assistant)

  • Forward Calls Locally or Remotely 

  •      (via Phone or Web)

  • Incoming Call Blocking

  • Incoming Call Identification

  • Incoming Caller ID Routing

  • Incoming Privacy Screening

  • Listen Live

  • Live Person Answering

  • Multicast Paging

  • No Answer Call Forwarding

  • Office Intercom

  • One Button Redial

  • 1-6 Digit Extension Dialing

  • Outbound Dialing Rules

  • Outgoing Call Blocking

  • Ring Groups

  • Shared Virtual Call Paths

  • Speed Dial

  • Unattended Transfer

  • Voicemail

  • Voicemail to Email

  • Voicemail to Text Message

Unified Communications

Unified Communications (UCaaS) is an All- In- One Platform that integrates voice, video and collaboration.

Our UCaaS platform enables collaboration and productivity, regardless of location. Your team will have access to the most advanced communications tools such as video conferencing, softphone, screen sharing, meeting rooms, virtual offices, chat, and SMS. 

 

***Does not require a Business Phone Plan***

Features:

  • Enterprise Communication 

  • Meetings ( audio/video/ web conferencing )

  • Virtual Rooms

  • Screen Sharing

  • Multiple Webcams

  • Lightboard ( like the weather man)

  • Sidebar Conversations

  • Instant Messaging ( Private and Team)

  • Platinum's self-service web portal for provisioning, management and performance/usage reporting.

Discover Our Expertise

vOIP SERVICES

Why Platinum Communication Solutions?

Mobile App

With Platinum Communication Phone Services, you do not have to buy equipment. If mobility is your thing, our Mobile VoIP app, allows you to receive your business phone calls on your smart phone. Utilize features like office extension, extension-to-extension dialing, Caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.

Customer Portal

Don't want to use your Smart Phone or Desk Phone? Log In on our Customer Portal and enjoy the benefits of having a phone service plan with Platinum Communication Solutions.

 

Please refer to our UCaaS services for summary of our Unique Unified Communication and  Collaboration Tools 

cloud PBX.jpg

Hosted PBX&vOIP

With Platinum Communication Solutions Services you get Hosted PBX and VoIP technology, a future-proof phone system that continuously updates to provide an unmatched user experience with smaller up-front costs and smaller monthly costs.  Smaller initial investment with smaller monthly costs, makes hosted PBX a valuable cost saver.

Additionally, Hosted PBX is easily upgradeable, helping to expand your business communications without the the constant need for technical support and rewiring.

SimpleWan Logo

Cyber Security

​We care for your business security. As part of our Premium Features, we offer you the option of adding a physical firewall. 

  • SD-WAN

  • HIPAA/PCI compliance

  • Phone call priority

  • Security threat sharing

  • Simplicity: Ensures ease of deployment and management

  • The software-based device means upgrades and additions are done through the cloud

  • No need to seek out various solutions from different vendors

  • Manage all your locations remotely with the all-in-one box

The BEST OF ALL, add a Simplewan to your services, and you will NEVER have to deal ever again with Suddenlink. We will monitor and diagnose your internet connection 24/7 and call support for you. 

Other Feature​s

  • Accounting and Billing

  • Activity Reports

  • Call Detail Records

  • Call Traffic by Extension

  • Call Volume Graphs

  • Call Center Reports

music on hold

  • Commercials On Hold  (By Phone Number)

  • Music On Hold (Custom or Default)

  • Virtual Auto Attendant

  • Multiple Top Level Auto Attendants

  • Sub-Level Auto Attendants

  • Top Level Auto Attendants 

          (Always On or Time Based)

Call Conference

  • Conference Bridges (Premium Feature)

  • 3-Way Conference Call

Call Center

  • Agents

  • Pause

  • Queues

  • Reason Codes

  • Tally Codes

  • Zero Out

management reports

Contact Us for a FREE Consultation

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