PlatinumCS’ VoIP Business PhonesUnified Communication & Cyber Security

VoipTyler offers enterprise grade phones with every installation. Custom Programing tailored to the specific needs of each client affords less stress and increased productivity.
Unified Communications displays available connections options making business communication very functional no matter where you are.

Affordable, Reliable, Custom Communication Solutions WHEN,

WHERE and HOW you need them. 

Businesses today need technology solutions that help improve communications, while driving productivity across the enterprise. They also want a reliable, high quality, affordable Business Phones that simply work. And with your business in a constant state of change, you need a solution that’s both easy to learn, and easy to use.

Today, transforming your Business Phone system is simple and cost-effective, regardless of your business size—whether you have one, five or five hundred employees. Our platform adapts and adjusts to your needs, seamlessly working as you need it to. So, you can focus on your business, not your communications system.

What is Hosted PBX & VoIP?

Hosted PBX (Private Branch Exchange) is the modern version of the formerly ever-present telephone closet. Today's hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses, like yours, to transform communications and improve productivity— without the need to purchase expensive, complex, depreciating phone system software and hardware. Platinum Communication Solutions manage and monitor your system 24x7, allowing you to focus on running your business.

VoIP refers to phone services that are accessible through a high-quality broadband connection. VoIP is typically more cost effective and scalable than traditional alternatives with many more built in Features. With both Hosted PBX and VoIP, you and your team can work seamlessly from the office, home or on the road all while utilizing your company’s communications solution to help maintain and uplift your image and brand.

With Platinum Communications, you’ll get a platform that:

  • Provides high-quality, reliable cloud-based solutions

  • Utilizes modern features with enterprise capabilities

  • Costs less up front AND over time vs. traditional premise based systems

  • Future-proofs your communications system

 

With Platinum Communications, you’ll be able to leverage powerful features and benefits including:

  • The flexibility to scale up or down as your needs change

  • An effective, intuitive, user-friendly interface

  • Leading application integration - Salesfore.com, Microsoft Outlook, etc.

  • Total control, right from your fingertips through desktop browsers and mobile devices

  • Limitless call routing features for optimal productivity

Services

Mobile App

With Mobile VoIP, your Smart phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, Caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce. Features include:

Cloud Extensions

Mobile Office Extensions

Support for Softphones

Phone Equipment

We utilize high-quality, name brand phone equipment, like Grandstream, Yealink and Polycom with each installation. Whether your need is a large screen video office phone, a portable phone in the factory, a basic phone for a break-room or a multiple combination, we tailor the right solution to your needs.   

Hosted PBX&vOIP

With Platinum Communication Solutions' Hosted PBX and VoIP, you get a future-proof phone system that continuously updates to provide an unmatched user experience with smaller up-front costs and smaller monthly costs with many more features providing much more efficient production. With hosted PBX, you don’t need to purchase costly equipment that is outdated and not up-gradable as it is installed. Smaller initial investment with smaller monthly costs, makes hosted PBX a valuable cost saver.

Additionally, Hosted PBX is easily upgrade-able, helping to expand your business communications without the the constant need for technical support and rewiring.

Cyber Security

  • Cybersecurity/firewall

  • SD-WAN

  • HIPAA/PCI compliance

  • Phone call priority

  • Security threat sharing

  • Dashboard provisioning

  • Single pane of glass

  • Simplicity: Ensures ease of deployment and management

  • No need to take apart your infrastructure when new technologies are released

  • The software-based device means upgrades and additions are done through the cloud

  • No need to seek out various solutions from different vendors

  • Manage all your locations remotely with the all-in-one box

geo-redundancy with Failover

We utilize multi-location servers strategically located across the Country to mitigate possible service interruption. We maintain a 99.7% up-time. Additionally, we offer cellular fail-over options should your ISP experience an outage.   

Unified Communications

Unified Communications (UCaaS) is the seamless integration of voice, presence, chat, data, applications and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.

Customer Portal

Account Management

Automated Billing System

Case Management

Click-to-Dial

Detailed Accounting

Endpoint Template Management

Message Center

Operator Console

Shared Line Appearance Hunt Group

Test My Connection

URL Agent

User Dashboard

custom audio Productions

Professional Recording Studio  

Generic Music On Hold

Client Specific Music On Hold

Holiday Specific Music On Hold

Voiceover for Auto-Attendant

Voiceover for Voice Mail Prompts

Commercials On Hold

Radio Commercial Production

Productions ASCAP Compliant

Productions Copyright Compliant

 

Features

Origination and

Termination

Domestic Origination

Domestic Termination

E911 Support

Endpoint Templates

International Termination

Shared Line Appearance

Toll Free Numbers

Call Management

Direct Inward Dialing (DID)

Direct Inward System Access (DISA)

Directed Call Pickup

Disable Outbound Dialing

Do Not Disturb

Find Me (Digital Assistant)

Forward Calls Locally or Remotely 

     (via Phone or Web)

Incoming Call Blocking

Incoming Call Identification

Incoming Caller ID Routing

Incoming Privacy Screening

Listen Live

Live Person Answering

Multicast Paging

No Answer Call Forwarding

Office Intercom

One Button Redial

1-6 Digit Extension Dialing

Outbound Dialing Rules

Outgoing Call Blocking

Ring Groups

Shared Virtual Call Paths

Speed Dial

Unattended Transfer

Voicemail

Voicemail to Email

Voicemail to Text Message

Attended Transfer

Auto Attendant Answering

Automatic Call Distribution (ACD)

Barge

Burstable Virtual Call Paths

Busy Call Forwarding

Call Forwarding

Call Hold

Call Park

Call Queue

Call Recording

Call Routing Time Frames

Call Waiting Indicator

Caller ID

Caller ID Blocking

Caller ID Routing

management reports

Accounting and Billing

Activity Reports

Call Detail Records

Call Traffic by Extension

Call Volume Graphs

Call Center Reports

music on hold

Commercials On Hold 

     (By Phone Number)

Music On Hold (Custom or Default)

Virtual Auto Attendants

Multiple Top Level Auto Attendants

Sub-Level Auto Attendants

Top Level Auto Attendants 

      (Always On or Time Based)

Call Conference

Conference Bridges

3-Way Conference Call

Call Center

Agents

Pause

Queues

Reason Codes

Tally Codes

Zero Out

Additional Information

Available 

Monday thru Friday 8 till 6

Emergencies 24/7

Located Inside TJC West Campus

Business Development Center

1530 South Southwest Loop 323

Suite 116

Tyler, TX 75701

903.405.3445

dave@platinumCS.net

© 2019 Platinum Communication Solutions / Platinum CS, LLC

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