Services

Mobile App

With Mobile VoIP, your Smart phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, Caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce. Features include:

Cloud Extensions

Mobile Office Extensions

Support for Softphones

Phone Equipment

We utilize high-quality, name brand phone equipment, like Grandstream, Yealink and Polycom with each installation. Whether your need is a large screen video office phone, a portable phone in the factory, a basic phone for a break-room or a multiple combination, we tailor the right solution to your needs.   

Hosted PBX

Hosted PBX and VoIP, you get a future-proof phone system that continuously updates to provide an unmatched user experience with smaller up-front costs. With hosted PBX, you don’t need to purchase costly equipment that is outdated and not up-gradable as it is installed. Smaller initial investment with smaller monthly costsh, maks hosted PBX a valuable cost saver.

Additionally, Hosted PBX is easily upgrade-able, helping to expand your business communications without the the constant need for technical support and rewiring.

Cyber Security

  • Cybersecurity/firewall

  • SD-WAN

  • HIPAA/PCI compliance

  • Phone call priority

  • Security threat sharing

  • Dashboard provisioning

  • Single pane of glass

  • ​Simplicity: Ensures ease of deployment and management

  • No need to take apart your infrastructure when new technologies are released

  • The software-based device means upgrades and additions are done through the cloud

  • No need to seek out various solutions from different vendors

  • Manage all your locations remotely with the all-in-one box

  • ​Managed wi-fi

  • 4G LTE WAN connection

  • Diagnostics & monitoring

  • Content filtering

  • Device monitoring

  • SD-Voice

geo-redundancy with Failover

We utilize multi-location servers strategically located across the Country to mitigate possible service interruption. We maintain a 99.7% up-time. Additionally, we offer cellular fail-over options should your ISP experience an outage.   

Unified Communication

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.

Customer Portal

Account Management

Automated Billing System

Case Management

Click-to-Dial

Detailed Accounting

Endpoint Template Management

Message Center

Operator Console

Shared Line Appearance Hunt Group

Test My Connection

URL Agent

User Dashboard

custom audio Productions

Professional Recording Studio  

Generic Music On Hold

Client Specific Music On Hold

Holiday Specific Music On Hold

Voiceover for Auto-Attendant

Voiceover for Voice Mail Prompts

Commercials On Hold

Radio Commercial Production

Productions ASCAP Compliant

Productions Copyright Compliant

Contact us for a convenient, no cost, on-site consultation.

Need Our Assistance? Give Us a Call Now!

Available 

Monday thru Friday 8 till 6

Emergencies 24/7

Located Inside TJC West Campus

Business Development Center

1530 South Southwest Loop 323

Suite 116

Tyler, TX 75701

903.405.3445

dave@platinumCS.net

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© 2019 Platinum Communication Solutions / Platinum CS, LLC

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