Features

Origination and

Termination

Domestic Origination

Domestic Termination

E911 Support

Endpoint Templates

International Termination

Shared Line Appearance

Toll Free Numbers

Attended Transfer

Auto Attendant Answering

Automatic Call Distribution (ACD)

Barge

Burstable Virtual Call Paths

Busy Call Forwarding

Call Forwarding

Call Hold

Call Park

Call Queue

Call Recording

Call Routing Time Frames

Call Waiting Indicator

Caller ID

Caller ID Blocking

Caller ID Routing

Call Management

Direct Inward Dialing (DID)

Direct Inward System Access (DISA)

Directed Call Pickup

Disable Outbound Dialing

Do Not Disturb

Find Me (Digital Assistant)

Forward Calls Locally or Remotely 

     (via Phone or Web)

Incoming Call Blocking

Incoming Call Identification

Incoming Caller ID Routing

Incoming Privacy Screening

Listen Live

Live Person Answering

Multicast Paging

No Answer Call Forwarding

Office Intercom

One Button Redial

1-6 Digit Extension Dialing

Outbound Dialing Rules

Outgoing Call Blocking

Ring Groups

Shared Virtual Call Paths

Speed Dial

Unattended Transfer

Voicemail

Voicemail to Email

Voicemail to Text Message

management reports

Accounting and Billing

Activity Reports

Call Detail Records

Call Traffic by Extension

Call Volume Graphs

Call Center Reports

music on hold

Commercials On Hold 

     (By Phone Number)

Music On Hold (Custom or Default)

Virtual Auto Attendants

Multiple Top Level Auto Attendants

Sub-Level Auto Attendants

Top Level Auto Attendants 

      (Always On or Time Based)

Call Conference

Conference Bridges

3-Way Conference Call

One Button Connect With Mobile App

Call Center

Agents

Pause

Queues

Reason Codes

Tally Codes

Zero Out

Contact us for a convenient, no cost, on-site consultation.

Need Our Assistance? Give Us a Call Now!

Available 

Monday thru Friday 8 till 6

Emergencies 24/7

Located Inside TJC West Campus

Business Development Center

1530 South Southwest Loop 323

Suite 116

Tyler, TX 75701

903.405.3445

dave@platinumCS.net

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© 2019 Platinum Communication Solutions / Platinum CS, LLC

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